Customer Service

Customer Service

Customer trust has always been one of Apex's core values.

At Apex, our customers' success is our success, and we value our customers' ability to compete as we value our own.

We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term. Apex commit to our customers:

APEX commit to our customers
  • Best Service and Response
  • Customer Confidential Information Protection
  • Apex conducts the periodical customer satisfaction survey with most active customers, either by web or interview through an independent consultancy. Customer feedback is routinely reviewed and considered by executives and then developed into appropriate improvement plans.

Apex values customer needs and expectations and continuously strives to improve satisfaction. By addressing and improving internal processes based on customer feedback, Apex maintains its position as a supplier on customers' lists and drives business growth. Apex maintains regular contact with customers through day-to-day operations and conducts customer satisfaction surveys every six months. These regular surveys cover Apex's top ten printed circuit board (PCB) product customers and assess product quality, delivery speed, and service. The survey results are analyzed and reported directly to management, allowing for improvements in internal and external processes based on customer feedback. A dedicated customer service team is in place to handle customer complaints promptly and provide comprehensive product information. Apex ensures that product labeling complies with relevant regulations and international standards such as RoHS and HF. In 2022, Apex did not experience any significant legal violations, demonstrating its commitment to compliance and upholding regulations.