Welcome to Apex ! We would like to ensure that you have a safe and pleasant stay on our website. Please accept Cookies for optimal performance, or READ MORE to learn how we use them.
By continuing to use this Website. You agree to our Privacy Policy and our use of Cookies.We commit to protect your privacy with the highest level of security. To understand how we process your personal data, please read this Privacy Policy carefully.
Necessary Cookies help make a website or application usable by enabling basic functions such as page navigation and access to secure areas of the website. These Cookies are essential and cannot be switched off.
These Cookies collect information about how visitors use a website or application, for instance which pages visitors go to most often, and if they receive error messages from web pages or applications.
These Cookies allow the website or application to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These Cookies can also be used to remember changes you have made to parts of web pages or applications that you can customize.
These Cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to measure the effectiveness of the advertising campaigns.
Customer trust has always been one of Apex's core values.
We give priority to customer needs and regard our customers' competitiveness as our own — our customers' success is Apex's success.
Apex International strives to build deep and lasting partnerships with our customers, becoming a trusted long-term partner on which they rely for their success.
Apex values customer needs and expectations. Through ongoing communication, customer feedback is used to improve internal processes and continuously raise satisfaction. Regular satisfaction surveys are also conducted to collect customer opinions as a basis for improvement.
Apex's product labeling complies with the relevant regulations and international standards (such as RoHS and HF), and the Company is ISO 9001 certified, keeping Apex on its customers' approved supplier lists. There were no major violations (note) in 2025.
| Item | Description |
|---|---|
| Survey Frequency | Once every six months |
| Survey Scope | Apex's main printed circuit board product customers |
| Survey Content | Product quality, product delivery speed, service |
| Handling Procedure | Survey results are analyzed and customer feedback is reported directly to management in order to improve internal or external processes |
| Regular Communication | A dedicated service window immediately handles customer feedback and provides complete product information |
| Improvement Measures | Satisfaction did not meet the target in 2025, and the relevant departments have proposed improvement plans. The Company will continue to strengthen quality abnormality analysis and improvement tracking mechanisms, review the issues identified, and implement cross-departmental improvements to achieve comprehensive enhancement. |
| Assessment Item | Weighting | 2025 Target | 2025 Result |
|---|---|---|---|
| Quality satisfaction | 50 points | 45 points or above | 43.4 points |
| Service satisfaction | 30 points | — | — |
| Delivery satisfaction | 20 points | — | — |
| Overall satisfaction | 100 points | 91.5 points | 88.86 points |
Contact Us
service@apex-intl.com.tw
Copyright © Apex International Co., Ltd. All rights reserved. Designed by rIDEA
