Customer Service

Customer Service

Customer trust has always been one of Apex's core values.

At Apex, our customers' success is our success, and we value our customers' ability to compete as we value our own.

We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term. Apex commit to our customers:

Customer Satisfaction

Apex values customer needs and expectations. We improve internal processes by gathering customer feedback through irregular communication to continuously enhance satisfaction. We also regularly use satisfaction surveys to collect customer opinions for further improvements. All Apex products are labeled in compliance with relevant regulations and international standards, including RoHS and HF markings. Moreover, we are ISO 9001 certified, ensuring our continued presence on our customers' supplier lists. In 2023, there were no significant legal violations.


Note: Scoring Allocation
APT    score allocation is 50% for quality, 30% for delivery, and 20% for service.
APS 2021 H1: quality 40%, delivery 30%, service 30%.
After 2021 H2: quality 50%, delivery 20%, service 30%.